Privacy Policy for ImageLoom AI
Last Updated: 6/27/2025
At ImageLoom AI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Service"), provided by ImageLoom AI ("we," "us," or "our").
By using our Service, you consent to the data practices described in this policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and email address when you create an account
- Payment information (processed securely through Stripe)
- Profile information and preferences
- Communications with our support team
Usage Information
We automatically collect certain information about your use of the Service, including:
- IP address and device information
- Usage patterns and feature interactions
- Error logs and performance data
- Browser type and operating system
Content You Upload
When you use our Service, you may upload images for processing. These images are:
- Stored securely on our servers
- Used solely for providing the Service to you
- Never shared with other users without your permission
- Never used for marketing purposes without your consent
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your payments and manage your subscription
- Send you important updates about the Service
- Respond to your support requests and inquiries
- Analyze usage patterns to enhance user experience
- Ensure the security and integrity of our Service
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our Service, such as:
- Stripe (for payment processing)
- Google Cloud Platform (for data storage and AI processing)
- Firebase (for authentication and database services)
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of data in transit and at rest
- Secure authentication and authorization
- Regular security audits and updates
- Access controls and monitoring
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Update
You can access and update your account information through your account settings.
Deletion
You can delete your account and associated data through your account settings.
Opt-out
You can opt out of marketing communications by following the unsubscribe instructions.
Data Portability
You can request a copy of your personal information in a portable format.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.
8. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: help@imageloom.app